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Mission Statement

The A.E. Mourad Agency was established to provide clients with a full array of integrated products and services in the insurance and employee benefits marketplace. Our founder, Anthony (Tim) Mourad developed the “Mourad Mission 10” as a frame work to empower a team of benefit professionals to provide state-of-the-art solutions and service to our customers, driven by an unwavering commitment to excellence.

Mourad Mission 10

  • It’s all about Customer Satisfaction!

     We pride ourselves on the superior knowledge and service we bring to our clients and their employees. Our goal is to make working with us uncomplicated as we seamlessly exist as an extension of your Human Resource department. We guarantee a one day response time.

  • Integrity

     - There is honor in everything we do! Our promise is to uphold our relationships and business with truthfulness and reliability.

  • Excellence is Our Ambition

     - We demand quality from our business partners and we deliver quality to our clients and their employees – no exceptions!

  • Innovation

     Our pledge is to be pioneers, presenting our clients with cutting edge concepts, products and services.

  • We Encourage Education

     - Whether it’s to stay in front of the ever changing Legislative environment, learning about new concepts or self-achievement, we support growth.

  • We Embrace Continuous Improvement

     - We evaluate our performance annually through client surveys and make modifications whenever necessary. We encourage our staff to always look for ways to improve our agency.

  • Family

     - Our agency is family owned and there is a sense of family in everything we do. Every member of our agency family is valued for their individual and important role. We band together forming a team committed to upholding our mission and delivering results.
  • Our Employees are Our Ambassadors

     - We greatly value our employees. Our work environment is respectful, friendly and open. Our employees willingly extend this spirit to all that they encounter.

  • We Go Above and Beyond

     - We specialize in all aspects of employee benefits. We have created strategic partnerships with reputable organizations to connect distinctive products and service offerings to our client’s diverse needs.

  • Partners for Success

     - We work hard to establish and maintain our vendor relationships. We recognize that polite, honest collaboration is the key to sustaining premier agency status affording our clients with the most competitive rates and services.

For more information on how we can serve your insurance needs, please call A.E. Mourad Agency at (248) 336-1600.
 
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