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Client Service Model

At A.E. Mourad Agency, we believe teamwork is the fundamental key to successful service.

The A.E. Mourad Agency service model was exclusively developed and designed to facilitate a streamlined and efficient communication platform to optimize the effectiveness and efficiency by which benefit programs are administered. The A.E. Mourad Agency employs a team of experienced and professional employee benefit consultants to assure a high level of customer service.

Our goal is to make working with us uncomplicated as we seamlessly exist as an extension of your Human Resource department. We guarantee a one day response time.

As always our talented professionals strive to achieve an outstanding service commitment to our clients and are in a constant state of improvement. The A.E. Mourad Agency service model:

Account Director
  • Objective Selling
  • Strategic Planning
  • Plan Design     Recommendations
  • Carrier/Vendor Negotiations

Client Services
  • Benefit Administration
  • Employee Communications
  • Regulatory Compliance
  • Claim & Billing Issues
  • Document Review
  • Periodic Account Review

Benefit Analyst
  • Carrier/Vendor Evaluation
  • Renewal & Market Analysis
  • Proposal Presentations

Financial Reporting & Analysis
  • Claims Review
  • Benchmark Analysis
  • Contribution Analysis
  • Future Cost Projections

For more information on how we can serve your insurance needs, please call A.E. Mourad Agency at (248) 336-1600.
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